Examples
Examples
Try the starting example
- Help sessions
- 1000
- Sessions with supplied successful completion
- 600
- Those completions followed by an assisted contact
- 100
- Assumed truly avoided-contact share of contact-free completions (%)
- 50
- Baseline assisted contacts for scenario
- 1000
- Observed contact-free completions
- 500
- Contact-free completions / all help sessions (%)
- 50
- Avoided contacts under supplied attribution assumption
- 250
- Scenario baseline minus attributed avoided contacts
- 750
Try another scenario
- Help sessions
- 1000
- Sessions with supplied successful completion
- 600
- Those completions followed by an assisted contact
- 100
- Assumed truly avoided-contact share of contact-free completions (%)
- 100
- Baseline assisted contacts for scenario
- 1000
- Observed contact-free completions
- 500
- Contact-free completions / all help sessions (%)
- 50
- Avoided contacts under supplied attribution assumption
- 500
- Scenario baseline minus attributed avoided contacts
- 500
Calculation method
Calculation method
Observed contact-free completions
Successful completions−assisted contacts following those completions.
Contact-free completions / all help sessions (%)
Contact-free completions/help sessions×100.
Avoided contacts under supplied attribution assumption
Contact-free completions×assumed truly avoided share; this is not causal attribution learned from observations.
Scenario baseline minus attributed avoided contacts
Baseline−attributed avoided contacts; reject assumptions implying a negative contact baseline.
Symbols and units
- a
- Help sessions
- b
- Sessions with supplied successful completion
- c
- Those completions followed by an assisted contact
- d
- Assumed truly avoided-contact share of contact-free completions (%)
- e
- Baseline assisted contacts for scenario
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- Keeps observed completion/contact records separate from a user-supplied causal assumption. Contact-free completion alone is not proof that an assisted contact was avoided.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.