Examples
Examples
Try the starting example
- Help visits
- 1000
- Visits starting the defined task
- 500
- Task completions among those starts
- 300
- Those completions with a later assisted contact
- 50
- Task-start share of visits (%)
- 50
- Completion share of starts (%)
- 60
- Contact-free completions / visits (%)
- 25
- Assisted follow-up share of completions (%)
- 16.666667
- Task starts without completion
- 200
Try another scenario
- Help visits
- 1000
- Visits starting the defined task
- 500
- Task completions among those starts
- 300
- Those completions with a later assisted contact
- 0
- Task-start share of visits (%)
- 50
- Completion share of starts (%)
- 60
- Contact-free completions / visits (%)
- 30
- Assisted follow-up share of completions (%)
- 0
- Task starts without completion
- 200
Calculation method
Calculation method
Task-start share of visits (%)
Starts/visits×100.
Completion share of starts (%)
Completions/starts×100.
Contact-free completions / visits (%)
(Completions−follow-up contacts)/visits×100.
Assisted follow-up share of completions (%)
Follow-up contacts/completions×100.
Task starts without completion
Starts−completions; each row must describe the same nested cohort and observation window.
Symbols and units
- a
- Help visits
- b
- Visits starting the defined task
- c
- Task completions among those starts
- d
- Those completions with a later assisted contact
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- A supplied nested-cohort funnel. It does not identify sessions, choose a follow-up window, infer task success or claim causal deflection.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.