Examples
Examples
Try the starting example
- Channels: name, contacts, resolved interaction units, labour minutes, $/hour, platform cash cost $
- Email,100,80,600,20,40 Chat,50,50,300,20,25
- Entered cost by channel ($)
- Email: 240.00; Chat: 125.00
- Cost per resolved interaction by channel ($)
- Email: 3; Chat: 2.5
- Total resolved interaction units
- 130
- Total entered channel cost ($)
- $365.00
- Blended cost per resolved interaction ($)
- $2.807692
Try another scenario
- Channels: name, contacts, resolved interaction units, labour minutes, $/hour, platform cash cost $
- Email,100,100,600,20,40 Chat,50,50,300,20,25
- Entered cost by channel ($)
- Email: 240.00; Chat: 125.00
- Cost per resolved interaction by channel ($)
- Email: 2.4; Chat: 2.5
- Total resolved interaction units
- 150
- Total entered channel cost ($)
- $365.00
- Blended cost per resolved interaction ($)
- $2.433333
Calculation method
Calculation method
Entered cost by channel ($)
Cent-rounded labour minutes×hourly rate/60+entered platform cost.
Cost per resolved interaction by channel ($)
Channel cost/resolved interaction count; undefined for zero resolved units.
Total resolved interaction units
Sum disjoint resolved units under the supplied convention.
Total entered channel cost ($)
Sum channel labour/platform costs, including work on unresolved interactions.
Blended cost per resolved interaction ($)
Total cost/total resolved units, rather than the unweighted average of channel ratios.
Symbols and units
- a
- Channels: name, contacts, resolved interaction units, labour minutes, $/hour, platform cash cost $
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- A denominator-aware channel cost comparison in one currency, using already defined contact/resolution units. It does not allocate shared overhead or infer cost savings from switching channels.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.