Examples
Examples
Try the starting example
- Tickets: ID, current owner, next owner or none, deadline timestamp, estimated handoff minutes
- A,X,Y,2026-10-20T18:00,10 B,X,none,2026-10-20T17:30,15 C,X,Z,2026-10-20T20:00,5
- Next-owner availability: name, start timestamp, end timestamp
- Y,2026-10-20T17:00,2026-10-20T19:00 Z,2026-10-20T18:00,2026-10-20T21:00
- Handoff timestamp
- 2026-10-20T17:00
- Upcoming deadline window (minutes)
- 60
- Total supplied handoff minutes
- 30
- Tickets lacking available next owner at handoff
- B, C
- Tickets due within upcoming window, earliest first
- B, A
- Tickets already due before handoff
- None
- Supplied open tickets to hand off
- 3
Try another scenario
- Tickets: ID, current owner, next owner or none, deadline timestamp, estimated handoff minutes
- A,X,Y,2026-10-20T18:00,10 B,X,none,2026-10-20T17:30,15 C,X,Z,2026-10-20T20:00,5
- Next-owner availability: name, start timestamp, end timestamp
- Y,2026-10-20T17:00,2026-10-20T19:00 Z,2026-10-20T17:00,2026-10-20T21:00
- Handoff timestamp
- 2026-10-20T17:00
- Upcoming deadline window (minutes)
- 60
- Total supplied handoff minutes
- 30
- Tickets lacking available next owner at handoff
- B
- Tickets due within upcoming window, earliest first
- B, A
- Tickets already due before handoff
- None
- Supplied open tickets to hand off
- 3
Calculation method
Calculation method
Total supplied handoff minutes
Sum estimated handoff minutes; current owner is a supplied record label, not proof of authority.
Tickets lacking available next owner at handoff
Flag missing next owner or no supplied availability covering the handoff instant.
Tickets due within upcoming window, earliest first
Include deadlines from handoff through handoff+window, sorted by deadline and input ties.
Tickets already due before handoff
Flag deadline strictly before handoff.
Supplied open tickets to hand off
Count unique supplied ticket IDs.
Symbols and units
- a
- Tickets: ID, current owner, next owner or none, deadline timestamp, estimated handoff minutes
- b
- Next-owner availability: name, start timestamp, end timestamp
- c
- Handoff timestamp
- d
- Upcoming deadline window (minutes)
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- A handoff-time coverage and deadline snapshot from supplied open tickets. It does not transfer ownership, verify permissions or guarantee that an owner stays available until a deadline.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.