Examples
Examples
Try the starting example
- Agents: name, records reviewed, minutes per review, coaching minutes/session, coaching sessions
- A,5,10,30,1 B,10,10,30,1
- Manager minutes available this period
- 240
- Manager hourly cost ($)
- 30
- Record-review workload (minutes)
- 150
- Coaching-session workload (minutes)
- 60
- Combined manager workload (minutes)
- 210
- Available minus required manager minutes
- 30
- Entered labour-cost equivalent ($)
- $105.00
Try another scenario
- Agents: name, records reviewed, minutes per review, coaching minutes/session, coaching sessions
- A,5,10,30,2 B,10,10,30,2
- Manager minutes available this period
- 240
- Manager hourly cost ($)
- 30
- Record-review workload (minutes)
- 150
- Coaching-session workload (minutes)
- 120
- Combined manager workload (minutes)
- 270
- Available minus required manager minutes
- -30
- Entered labour-cost equivalent ($)
- $135.00
Calculation method
Calculation method
Record-review workload (minutes)
Sum review count×minutes per review.
Coaching-session workload (minutes)
Sum session count×minutes per coaching session.
Combined manager workload (minutes)
Review+coaching minutes.
Available minus required manager minutes
Entered capacity−workload; negative exposes a shortage.
Entered labour-cost equivalent ($)
Round combined minutes×hourly cost/60 to US cents.
Symbols and units
- a
- Agents: name, records reviewed, minutes per review, coaching minutes/session, coaching sessions
- b
- Manager minutes available this period
- c
- Manager hourly cost ($)
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- A supplied review/coaching workload ledger for one period. It does not infer coaching effectiveness, performance scores or appropriate manager staffing.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.