Examples
Examples
Try the starting example
- Segments: name, contacts, survey responses, positive responses, custom weight
- A,100,10,9,1 B,900,10,5,1
- Weight base: volume, responses or custom
- volume
- Score under selected segment weights (%)
- 54
- Raw positive response share (%)
- 70
- Recorded survey responses
- 20
- Responses / contacts (%)
- 2
- Positive share by observed segment (%)
- A: 90; B: 50
Try another scenario
- Segments: name, contacts, survey responses, positive responses, custom weight
- A,100,10,9,1 B,900,10,5,1
- Weight base: volume, responses or custom
- custom
- Score under selected segment weights (%)
- 70
- Raw positive response share (%)
- 70
- Recorded survey responses
- 20
- Responses / contacts (%)
- 2
- Positive share by observed segment (%)
- A: 90; B: 50
Calculation method
Calculation method
Score under selected segment weights (%)
Take weighted segment positive-response rates using the chosen supplied volume/response/custom base. A positive-weight segment without responses makes the weighted score undefined.
Raw positive response share (%)
Sum positive/sum responses×100.
Recorded survey responses
Sum responses across disjoint segments.
Responses / contacts (%)
Responses/contacts×100; no nonrespondent sentiment is inferred.
Positive share by observed segment (%)
Positive/responses×100 per segment, keeping zero-response segments undefined.
Symbols and units
- a
- Segments: name, contacts, survey responses, positive responses, custom weight
- b
- Weight base: volume, responses or custom
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- A supplied aggregate-survey weighting illustration. Volume weighting is a chosen assumption, not proof that respondents represent nonrespondents or that segment sentiment is comparable.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.