Examples
Examples
Try the starting example
- Tickets: ID, parent ID or none, supplied resolved yes/no
- A,none,yes B,A,yes C,B,no D,none,no E,none,yes
- Merged-case resolution rule: root-only or all-members
- root-only
- Original ticket records
- 5
- Unique root cases after supplied merge links
- 3
- Records beyond one per root case
- 2
- Resolved root-case share under selected rule (%)
- 66.666667
- Ticket-to-root trace
- A: A; B: A; C: A; D: D; E: E
Try another scenario
- Tickets: ID, parent ID or none, supplied resolved yes/no
- A,none,yes B,A,yes C,B,no D,none,no E,none,yes
- Merged-case resolution rule: root-only or all-members
- all-members
- Original ticket records
- 5
- Unique root cases after supplied merge links
- 3
- Records beyond one per root case
- 2
- Resolved root-case share under selected rule (%)
- 33.333333
- Ticket-to-root trace
- A: A; B: A; C: A; D: D; E: E
Calculation method
Calculation method
Original ticket records
Count unique supplied ticket IDs.
Unique root cases after supplied merge links
Follow known parent links to acyclic roots.
Records beyond one per root case
Original records−unique roots.
Resolved root-case share under selected rule (%)
Root-only: use root status. All-members: require every member resolved. Divide qualifying roots by all roots.
Ticket-to-root trace
Show every original ID’s root without merging or deleting a real record.
Symbols and units
- a
- Tickets: ID, parent ID or none, supplied resolved yes/no
- b
- Merged-case resolution rule: root-only or all-members
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- A supplied parent-link denominator audit with an explicit resolution convention. It does not infer that tickets are duplicates or perform real merges.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.