Examples
Examples
Try the starting example
- Account rows: unique ID, credit approved yes/no, approved amount $, processing minutes if approved
- A,yes,10,2 B,no,20,2 C,yes,30,3
- Available processors
- 1
- Minutes per processor this period
- 4
- Processing labour $/hour
- 30
- Supplied approved credit total ($)
- $40.00
- Accounts marked approved
- 2
- Processing workload (minutes)
- 5
- Work minutes beyond entered capacity
- 1
- Processors required for that workload
- 2
- Labour-cost equivalent ($)
- $2.50
Try another scenario
- Account rows: unique ID, credit approved yes/no, approved amount $, processing minutes if approved
- A,yes,10,2 B,no,20,2 C,yes,30,3
- Available processors
- 1
- Minutes per processor this period
- 6
- Processing labour $/hour
- 30
- Supplied approved credit total ($)
- $40.00
- Accounts marked approved
- 2
- Processing workload (minutes)
- 5
- Work minutes beyond entered capacity
- 0
- Processors required for that workload
- 1
- Labour-cost equivalent ($)
- $2.50
Calculation method
Calculation method
Supplied approved credit total ($)
Sum amounts only for records marked approved yes, validating all rows.
Accounts marked approved
Count approved yes rows.
Processing workload (minutes)
Sum their supplied processing minutes.
Work minutes beyond entered capacity
max(0,work−processors×minutes per processor).
Processors required for that workload
ceil(work/minutes per processor).
Labour-cost equivalent ($)
Round workload×hourly labour cost/60 to US cents.
Symbols and units
- a
- Account rows: unique ID, credit approved yes/no, approved amount $, processing minutes if approved
- b
- Available processors
- c
- Minutes per processor this period
- d
- Processing labour $/hour
Use the units shown. A list keeps the order in which you enter its values. The symbol ^ means “raised to the power of”.
Assumptions & limits
Assumptions & limits
- A supplied approved-credit processing estimate. It does not decide compensation eligibility, verify outages, issue credits or modify customer accounts.
Are these inputs private?
These calculations run in your browser. A shared link contains the values you choose to share. Only questions submitted to the separate AI finder are sent to OpenAI.
Further reading
Zendesk: response metrics and business-hour definitions; this tool uses its displayed convention ↗
Background reading; this does not imply endorsement or independent review of SumFizz.